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 August 2018   
The purpose of this scams bulletin is to enable Hampshire residents to be aware, and therefore guard against the type of scams currently being reported to Hampshire County Council Trading Standards Service.
   Courier fraud

The Trading Standards Service has continued to receive reports that Hampshire residents are falling victim to ‘courier’ fraud.

This fraud starts with an unsolicited phone call from someone pretending to be from the bank, fraud investigation unit, police or a similar enforcement or official body. The caller may ask for card details then send a taxi to pick up the bank card. Or, they may ask the victim to draw out cash which they will then come to collect.  

Banking protocol provides that bank counter staff must be on the lookout for this type of fraud and question a customer over any unusual transactions. However, a worrying development being reported to Trading Standards is that the fraudster will try to keep one step ahead of the banks by asking the victim to lie as to why they need the money. Read the full article

   Doorstep Crime Warning

Trading Standards Service has continued to receive reports that Hampshire residents are falling victim to ‘courier’ fraud.

During the summer Hampshire residents are advised to be on their guard against strangers at the door. It can be difficult to tell whether the person is genuine, a rogue trader offering repair or home improvements or a bogus caller/distractions burglar trying to gain access to a property.

Reports of doorstep crime in Hampshire include:

  • Gardeners or Tree Surgeons offering general gardening work, garden clearance or felling branches from trees
  • Pressure washing of driveways or roofs
  • Drain inspection which normally results in an alleged fault being discovered
  • Home insulation
  • Spray foam insulation – sometimes called icynene
  • Gutter clearance
  • Driveways including block paving and tarmac

There is no obligation for you to allow any person into your home and you are within your rights to refuse access.  Sound advice is to say "No” to all doorstep cold callers.

If you are a Hampshire County Council resident you can request a free door sticker which may help you to say “No” to cold callers. Please contact Hampshire Trading Standards on 01962 833620 or email

Hampshire County Council residents are advised to report incidents of doorstep crime to the Quick Response Team at the Trading Standards Service on 01962 833666 or contact the police on 999 if they feel the situation is urgent or that they are threatened in any way.

If you are worried about a potential scam please contact the Citizens Advice Consumer Helpline: 03454 04 05 06
Web site: Online consumer complaint form
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